Case Study | Cruise Control | Import and Export

Solution

We implemented Cruise Control with the specific functionalities they needed.

• Cruise Control is being used for their customer booking process, which allows them to book their transports in detail on the platform. The data entered by our customer is directly transferred to the FMS order interface and allows our operators to turn this data into a shipment instantly. In this way, we reduce avoidable e-mail communication, shorten the booking coordination and create the flawless transfer to our internal booking system. Nevertheless, a direct contact person is always at hand for questions.
• We simplify the shipment related communication for the customer users with the messaging function in Cruise Control. This functionality enables FMS and all customer users to communicate on shipment level via an embedded messenger chat. Thus, we can simplify the communication and it takes place in a structured form, viewable for everyone involved, with no room for errors or misunderstandings.

• Furthermore, the customer uses the document function. This allows both customer and FMS users to upload defined document categories, e.g. Bill of Ladings (BLs)-, commercial invoices, shipping lists. Also, we integrated a document approval process, which can be used for documents containing critical information which needs to be checked in advance of the shipping process, e.g. BLs. Acting like this, the e-mail traffic could be reduced significantly and the working process is much more efficiently - this applies to customer and FMS users.

Result

We were able to significantly streamline and simplify booking processes and communications with the customer, which save time in terms of shipment creation and processing. Both ensure flawless communication and execution due to the structured character of the data exchange. The customer users are happy that FMS could improve their everyday work with the use of Cruise Control.

More information about Cruise Control

We look forward to receiving your request at:
cruisecontrol@fms-logistics.com